Step 2 involves the template you would like to use on your support desk. Currently, there is just the default theme that is available but the team is already looking at adding more options for you to choose from. Clean, sleek and professional.
SETTING UP THE SUPPORT DESK: STEP #3: KNOWLEDGE BASE
One of the key features of the built-in support desk of Kyvio is an integrated knowledge base system where you can add and emphasize information regarding the product or service that you offer specifically those that are most frequently asked by prospects and/or customers. Note that every knowledge base entry can be assigned to a specific department, that way users will be able to experience an ease of usability and navigation.